Privacy Policy
Overview
This policy explains what information ASEEL LEATHERS collects when you visit our site, contact us, or place an order, and how we use it. We keep this simple by design: we don't sell customer data, and we only collect what we need to make and ship your order.
Information we collect
When you place an order, reach out through our contact form, or email us directly, we may collect:
- Contact details — name, email address, phone number, and delivery address.
- Order details — the items you've ordered, any personalization text (such as a name or initials for engraving), and payment confirmation.
- Communication — messages you send us via email, WhatsApp, or our contact form, so we can respond and keep a record of the conversation.
We do not collect payment card details directly — those are handled by our payment processor at checkout and are never stored on our systems.
How we use your information
- To process, personalize, and ship your order.
- To respond to questions sent through our contact form, email, or phone.
- To send occasional updates if you've subscribed to our mailing list — you can unsubscribe at any time.
- To improve our products and site based on general, non-identifying patterns in how people shop with us.
Sharing your information
We don't sell or rent customer information to third parties. We share the minimum necessary details with delivery couriers to get orders to you, and with payment processors to complete transactions securely.
Data retention
We keep order and contact records for as long as needed to fulfill orders, handle any returns or warranty questions, and meet our accounting obligations. You can request that we delete your personal information at any time, subject to what we're legally required to retain.
Your rights
You can ask us at any time to access, correct, or delete the personal information we hold about you, or to stop receiving marketing emails. Reach out using the details below and we'll handle it directly — there's no automated system standing between you and us.
Cookies
Our site may use basic cookies to remember cart contents and site preferences. We don't use third-party tracking or advertising cookies.